Refund policy


Return and Refund Policy

Last Updated: 30/08/2026

Thank you for shopping at City Sprint Cycles. If you are not entirely satisfied with your purchase, we are here to help.

Our policy is fully compliant with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return your item for any reason within a "cooling-off" period.

  • Notice Period: You must inform us of your decision to cancel within 14 calendar days from the day you (or a third party designated by you) receive the goods.

  • Return Window: Once you notify us of your intent to cancel, you have an additional 14 calendar days to send the items back to us.

2. Exceptions to the Right to Cancel

The statutory 14-day cancellation period does not apply to the following items:

  • Goods made to your specifications or clearly personalised (e.g., custom builds, custom alterations, engraved items).

  • Sealed items that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery.

  • Goods that are liable to deteriorate or expire rapidly.

3. How to Initiate a Return

To request a return or exercise your right to cancel, please notify us before the 14-day cancellation window expires:

  • Email: info@citysprintcycles.co.uk

  • Online Form

Please include your Order Number, Item(s) you wish to return, and your Name.

4. Return Postage & Shipping Costs

  • Change of Mind Returns: Unless otherwise agreed, you will be responsible for paying your own shipping costs for returning non-faulty items.

  • Proof of Postage: We strongly recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot issue refunds for items lost in transit without proof of delivery.

  • Faulty or Incorrect Items: If you are returning an item because it is faulty, damaged, or not as described, we will cover or reimburse reasonable return shipping costs.

5. Item Condition & Diminished Value

You are permitted to inspect and examine the goods as you would in a retail shop. However, you must handle the items with reasonable care.

  • Items must be returned unused, in clean condition, and in suitable packaging to prevent damage during transit.

  • We reserve the right to reduce your refund to reflect any reduction in the value of the goods if the item shows signs of unnecessary handling, wear, or damage beyond basic inspection.

6. Refunds

Once we receive your returned item or proof of postage:

  • Processing Time: We will process your refund within 14 calendar days.

  • Delivery Costs: We will refund the cost of the item plus the cost of standard basic outbound delivery. If you selected premium/express delivery at checkout, we will only refund up to the amount of our standard delivery option.

  • Payment Method: Refunds will automatically be credited to your original payment method.

7. Faulty, Damaged, or Incorrect Goods (Consumer Rights Act 2015)

If your item arrives damaged, is faulty, or does not match its description:

  • Within 30 Days of Delivery: You have the legal right to reject the item and request an immediate full refund.

  • After 30 Days (Up to 6 Months): You must give us an opportunity to repair or replace the item. If a repair or replacement is not possible or successful, you are entitled to a full or partial refund.

If you discover a fault, please contact info@citysprintcycles.co.uk immediately with details and photo evidence of the issue.

8. Contact Us

For questions regarding returns, refunds, or cancellations, please reach out to:

  • Trading Name: City Sprint Cycles

  • Email: info@citysprintcycles.co.uk